Refund policy

## Returns & Refunds Policy

Last updated: September 16, 2026

We want you to be confident ordering from REGISTERED EVIDENCE. If something isn't right, contact us and we'll help you through the appropriate return or refund process.

### 30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it:

- Unworn
- Unwashed
- Unused
- With original tags, where applicable
- In its original condition and packaging

You'll also need your receipt or other proof of purchase.

To start a return, contact us at **hello@registeredevidence.com** with your order number and reason for the return.

If your return is accepted, we'll provide instructions on how and where to send your package.

Please do not send an item back before contacting us. Items returned without first requesting a return may not be accepted.

### Return Shipping

For change-of-mind returns, including returns because you selected the wrong size, the customer is responsible for return shipping costs.

Original shipping charges are not refundable for change-of-mind returns.

If an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, contact us before returning the item. Where applicable, REGISTERED EVIDENCE will cover reasonable return shipping costs or provide another appropriate remedy.

### Wrong Size

Please review our Size + Fit guide before ordering.

If you receive your order and decide you need another size, contact us within 30 days of receiving the garment.

Eligible sizing returns must meet the same return conditions outlined above.

We do not currently process direct exchanges. Once an eligible return has been accepted, you can place a new order for your preferred size.

### Damages, Faults and Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, misprinted, or you receive an incorrect item, contact us as soon as reasonably possible at **hello@registeredevidence.com**.

Please include:

- Your order number
- A description of the issue
- Clear photographs showing the problem where relevant

We'll assess the issue and work with you to provide an appropriate remedy.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

### Printed-to-Order Garments

REGISTERED EVIDENCE garments are produced in small quantities as orders arrive rather than being held as large quantities of pre-printed inventory.

Being printed to order does not remove the return rights described in this policy or any rights you may have under Australian Consumer Law.

Standard garments printed with our existing REGISTERED EVIDENCE designs may still be eligible for change-of-mind returns where they meet the requirements of this policy.

Products that are specifically personalised or customised for an individual customer may not be eligible for change-of-mind returns. This does not affect rights relating to faulty or incorrectly supplied products.

### Non-Returnable Items

We cannot accept change-of-mind returns for:

- Items that have been worn, washed, used or altered
- Items that are not in their original condition
- Items returned outside the 30-day return period
- Personalised or individually customised products
- Gift cards

Sale items will be handled in accordance with the terms displayed at the time of purchase and applicable Australian Consumer Law.

If you're unsure whether your item is eligible for return, contact us at **hello@registeredevidence.com** before sending anything back.

### Exchanges

We do not currently process direct exchanges.

If you want a different size or item, the simplest process is to request a return for the original item. Once the return is accepted, you can place a separate order for the replacement item.

This does not affect remedies available for faulty, damaged or incorrectly supplied products.

### Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card provider or payment provider may require additional time to process and display the refund after it has been issued.

For change-of-mind returns, original shipping charges are not refunded.

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at **hello@registeredevidence.com**.

### Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy limits or excludes any consumer guarantee, right or remedy available to you under applicable Australian law.

### Contact

For returns, refunds or questions about this policy, contact:

**REGISTERED EVIDENCE**

Email: **hello@registeredevidence.com**